Return & Exchange

Return Policy

We accept returns within 14 days of your order receipt. Please ensure the items are in their original condition: unworn, unwashed, and undamaged. Returns that do not meet these criteria will not be accepted. Return shipping costs are the responsibility of the buyer. If the return meets our requirements and is made within 14 days of receipt, a full refund will be issued to the original payment method, excluding the original shipping cost.

To initiate a return, please submit a request via email to sales@vagnard.com. Include your order number and reason for return. Upon approval, we will provide you with a return authorization and mailing address via email. Ensure all items are returned unused and in their original packaging. Vagnard is not liable for lost or damaged items during return shipping.

Return Instructions

  • Items must be returned in their original packaging, undamaged and unused.
  • Fragile items must be packed with their original protective materials (e.g., styrofoam, bubble wrap). The customer assumes responsibility for any damage incurred during shipping.
  • Hygiene-sensitive products such as underwear, swimwear, yoga mats, cosmetics, and socks must remain unused with protection tapes and labels intact.
  • Upon receipt and inspection of your return, you will be notified via email. Refunds will be processed within 3-5 business days following the confirmation email.
  • Items that do not meet return conditions will be returned to you at no additional shipping cost.
  • Return shipping costs are not covered or reimbursed by Vagnard and are the responsibility of the buyer.
  • For faulty or damaged items, please contact us at sales@vagnard.com for assistance.

Once we receive your returned item, it will undergo a return authorization process. Upon acceptance, a refund will be processed to your original payment method. You will receive an email notification once the refund is issued, which may take 3-5 business days to appear on your statement, depending on your bank.

Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, please return the product within 14 days of receipt and place a new order for the replacement item.